Terms and Conditions
The Omega Quote number must be referenced on your Purchase Order. Any alterations made to specifications or requirements, including testing and packaging, will invalidate the Quote.
Prepayment is required on all first orders. MC, VISA, AMEX, Discover, and PayPal payments are accepted. The terms are net 30 on subsequent orders after credit approval. Interest penalty will be charged on past due amounts at the rate of 1.5% per month.
Published lead-time is an estimate of available capacity at the time your quote was submitted. Your Sales Representative will confirm actual lead-time when the order is placed based on the current production workload.
There is a $30 handling charge for all Ex Works (EXW) shipments less than $1,000.
The product shall meet all specifications within the quote for a period of 3 years from date of purchase for custom protected and multi-component parts and 10 years for parts produced as surface coated parts. This Limited Warranty shall not apply in the event of any failure caused by accident, misuse, neglect, laser damage, alteration or improper installation or repair by the purchaser.
Except for the warranties stated herein, the customer’s sole and exclusive remedy is expressly limited to the terms of the agreement. Omega shall not be liable to the customer for any other costs or damages. Under no circumstances will Omega Optical be liable for: (a) any damages to customer including but not limited to, loss of profits, business, revenues or savings, even if Omega Optical has been advised of the possibilities of such damages; (b) any claims, demands or actions against customer by any third party; (c) any loss or claim arising out of or in connection with the customer's use of the product or implementation of recommendations by Omega Optical. In the event of any liability incurred by Omega Optical, the entire liability for damages from any cause whatsoever will not exceed the lesser of: (a) the dollar amount paid by customer for the product(s) giving rise to the claim; or (b) $50,000.
Contact your customer service representative to request an RMA. Please note, that 75% of customer returns to Omega are found to be compliant upon re-inspection. Omega may proactively request conference call with our quality engineers to discuss non-compliance issues before the parts are returned.
- Omega Optical will not accept return packages without an RMA# clearly marked on the outside of the box. Contact your sales representative for an RMA#.
- Restocking Fee: Omega Optical Stock Parts returned at the customer’s discretion will be subject to a 30% restocking fee. No custom or “production overrun” parts may be returned if compliant to specifications.
- Returned parts passing re-inspection will be returned to customer at the customer’s expense.
- Parts failing re-inspection will be replaced or credited during the warranty period.
When the customer supplies material (i.e. substrates, associated hardware or software, etc.), Omega Optical will take every precaution with its proper handling. However, Omega Optical will not be held liable for the quality of the finished product or for loss of material, or any contingent liability.
Blanket Contract Pricing is for a term up to 12 months. The time is calculated from the date of the placement of the given Blanket Purchase Order, not the date of first delivery. In order to provide the best possible service, Blanket Purchase Order deliveries must be scheduled at the time of order placement with sufficient time for production. The remainder of the total quantity ordered will be scheduled for delivery on the anniversary date of the blanket order.
Customer, only with the express written consent of Seller, may cancel work which remains to be furnished under a contract. Omega Optical will place the order on customer hold status and assess the amount of product in process and in inventory. The product in inventory will be shipped and invoiced. Either the product that is in process will be shipped and invoiced upon completion or; it will be cancelled and invoiced based upon the percentage of completion. Per-part pricing will correspond to the price quoted for the quantity shipped. For example, if the quote contained separate pricing for 500 and 1000 parts, and the order is cancelled after shipping 700 parts, then the 500-part pricing will apply.
Any export of Omega products shall be in accordance with the Department of Commerce Export Administration Regulations. The Customer agrees that it will not divert, use, export or re-export such items contrary to United States law. Customer expressly acknowledges and agrees that it will not export, re-export, or provide such items to any entity or person within any country that is subject to United States economic sanctions imposing comprehensive embargoes without obtaining prior authorization from the United States Government. The list of such countries subject to United States economic sanctions or embargoes may change from time to time but currently includes Cuba, Iran, North Korea, Sudan, and Syria. The Customer also expressly acknowledges and agrees that it will not export, re-export, or provide such items to entities and persons that are ineligible under United States law to receive such items, including but not limited to, any person or entity on the United States Treasury Department’s list of Specially Designated Nationals or on the United States Commerce Department’s Denied Persons List, Entity List, or Unverified List.
The laws of the State of Vermont shall govern all matters arising under this Limited Warranty and other terms and conditions of sale. The purchaser consents to the exclusive jurisdiction of the courts of the State of Vermont in all matters relating to the purchase, sale and use of the products.
Omega Optical is committed to safeguarding your privacy online. Omega Optical will not disclose, distribute, sell or rent any of your identifiable personal information to any third party. Our goal is to provide you with a safe and convenient online shopping experience. When placing an order online, your information is securely transmitted using Secure Sockets Layer (SSL) technology.
Omega Optical reserves the right to change these Terms and Conditions without prior notice. Your order will be subject to the Terms and Conditions posted on our website at the time of your purchase.
Please address any questions to email@example.com, or call toll-free 1-866-488-1064 (+1-802-251-7300 internationally).